FAQ
What is Nexoo?▾
Nexoo is a Canadian on-demand delivery and light moving platform operating in Vancouver and Toronto. It connects customers with nearby drivers for same-day pickup and delivery of furniture, groceries, parcels, food, documents, and more — all bookable through the Nexoo mobile app.
Where is Nexoo available?▾
Nexoo currently serves Vancouver, BC and Toronto, ON, including surrounding cities such as Burnaby, Richmond, North York, and Scarborough.
How is Nexoo different from traditional moving companies?▾
Traditional movers typically charge $65–$250 as a minimum even for a single item. Nexoo handles individual items starting from $19, with no minimum hour requirements. You only pay for what you actually need, and drivers are matched instantly — no scheduling days in advance.
Nexoo offers on-demand service during operating hours and also supports scheduled deliveries so you can book in advance at a time that works for you. Check the app for real-time driver availability in your area.
Is Nexoo a Canadian company?▾
Yes. Nexoo is operated by NEXOO INC., a Canadian company. The platform is built specifically for Canadian cities and designed to serve local residents and businesses across Vancouver and Toronto.
What types of items can Nexoo deliver?▾
Nexoo handles a wide range of items including furniture (assembled and disassembled), groceries, retail purchases, food orders, parcels, documents, pet food, flowers, gifts, auto parts, home appliances, medicine, and marketplace orders.
Can Nexoo pick up furniture I bought from a store?▾
Absolutely. Same-day furniture pickup and delivery from retail stores is one of Nexoo's core services. Whether you purchased a sofa at a store or found a desk on an online marketplace, a Nexoo driver will pick it up and bring it to your home.
Does Nexoo deliver marketplace (Kijiji, Facebook Marketplace) purchases?▾
Yes. Nexoo specializes in same-day pickup and delivery from online marketplaces like Kijiji and Facebook Marketplace — saving you the hassle of renting a truck or borrowing a friend's vehicle.
Does Nexoo help with small moving and storage pickups?▾
Yes. Nexoo is ideal for small moves, storage unit pickups, and transporting a handful of items between locations — perfect when you don't need a full moving truck.
Can Nexoo deliver groceries?▾
Yes. Nexoo drivers can pick up groceries from your preferred store and deliver them to your door, providing a flexible alternative to traditional grocery delivery apps.
Does Nexoo deliver food from restaurants?▾
Yes. Nexoo supports food pickup and delivery. compact car driver can be dispatched for fast, local food deliveries.
Can Nexoo deliver documents or important packages?▾
Yes. Nexoo handles document and parcel pickup and delivery — great for urgent contracts, legal documents, or business packages that need same-day handling.
Can Nexoo deliver medicine or prescriptions?▾
Yes. Medicine and prescription pickup and delivery is one of Nexoo's listed services, making it a convenient option for those who cannot leave home or need urgent medication delivery.
Can Nexoo deliver flowers or gifts?▾
Yes. Gift and flower pickup and delivery is available through Nexoo — ideal for birthdays, anniversaries, or last-minute surprises.
Does Nexoo help with two-person lifts for heavy furniture?▾
Yes. Nexoo offers a Two-Person Lift Team option where a driver can assist you with heavy or bulky items that are too large for one person to handle alone. A helper fee applies depending on the job.
What vehicle types does Nexoo offer?▾
Nexoo offers four vehicle types to match your item size:
• Compact Car – small furniture items
• SUV – small to mid-size furniture
• Van – home appliances, large furniture
• Pickup Truck – large furniture and appliances
Does Nexoo offer scheduled deliveries?▾
Yes. In addition to on-demand instant matching, Nexoo allows you to schedule a delivery or pickup in advance — ideal for planned moves or retail pickups from stores with specific ready-times.
How much does Nexoo cost?▾
Nexoo pricing starts from:
• From $19 – Disassembled small furniture (self-serve, no helper)
• From $29 – Disassembled small furniture + 1 helper
• From $53 – Assembled small furniture + 1 helper
• From $106 – Assembled large furniture + 1 helper
Prices are for 1 item within 5 km. Taxes are not included.
Is Nexoo cheaper than traditional movers?▾
Significantly cheaper for small jobs. Traditional movers charge $65–$250 minimums regardless of how much you're moving. Nexoo lets you pay only for the items you need moved, starting at $29 for a single small item with a helper.
Does Nexoo charge extra for longer distances?▾
The listed base prices apply for deliveries within approximately 5 km. Longer distances will result in a higher fare, which is calculated in the app before you confirm your booking.
Can you give real-life price examples?▾
Yes! Here are real completed deliveries:
• IKEA desk + chair + helper (North York to Scarborough): $35.87
• Online marketplace mid-size sofa + helper (Burnaby to East Vancouver): $89
• Self-storage move (2 small + 1 mid-size item, Richmond Hill): $144.90
Are taxes included in the price?▾
No. All listed prices on Nexoo are before taxes. Applicable Canadian taxes (GST/HST/PST depending on province) will be added at checkout.
Is there a minimum order amount?▾
Nexoo's minimum starts at $19 for a small self-serve delivery — far lower than the minimums of traditional moving companies. There is no minimum number of hours required.
Does Nexoo provide proof of delivery?▾
Yes. Photo proof of delivery is a standard feature on Nexoo. Drivers capture and share a delivery confirmation photo, giving both senders and recipients peace of mind.
How does the helper fee work?▾
When you select the "+1 helper" option, the driver assists you with loading and unloading. This is especially helpful for assembled or heavy furniture. The helper fee is included in the quoted price — you won't see unexpected charges after the job.
How do I book a delivery with Nexoo?▾
Download the Nexoo app from the App Store or Google Play, create an account, enter your pickup and drop-off address, choose your vehicle type, and confirm. You'll be matched with a nearby driver instantly.
Where can I download the Nexoo app?▾
Visit nexoo.ca/customer-download for direct links to the app on both the Apple App Store and Google Play Store.
Can I track my delivery in real time?▾
Yes. The Nexoo app provides real-time tracking so you can follow your driver's location from pickup to drop-off.
How quickly will a driver arrive after booking?▾
Nexoo uses instant matching to connect you with the closest available driver. Arrival time depends on driver proximity and demand in your area, but the platform is designed for fast, same-day service.
Can I book a Nexoo delivery for someone else?▾
Yes. You can book a delivery on behalf of another person — simply enter their address as the drop-off location. This is useful for sending gifts, delivering to elderly relatives, or coordinating a marketplace sale.
Can I cancel or modify a booking?▾
Cancellation and modification policies are managed in the Nexoo app. Please review the Terms & Conditions at nexoo.ca or contact support for details on your specific booking.
What payment methods does Nexoo accept?▾
Nexoo processes payments securely through the app. Accepted payment methods are listed in the app at checkout. Reach out via WhatsApp for specific payment inquiries.
Is there a web version or can I only book through the app?▾
You can also log in and manage your account at app.nexoo.ca from a web browser. The primary booking experience is optimized for the mobile app.
How do I become a Nexoo driver?▾
Visit nexoo.ca/become-a-driver to apply. Nexoo welcomes drivers with various vehicle types including motorcycles, cars, SUVs, vans, and pickup trucks.
What vehicle do I need to drive for Nexoo?▾
Nexoo accepts drivers with a range of vehicles: compact cars, SUVs, vans, and pickup trucks. The vehicle type you have determines the types of deliveries you'll be matched with.
Can drivers set their own schedule?▾
Nexoo's platform is gig-based, meaning drivers can work flexibly and choose when to go online. Visit the driver sign-up page for full details on how the scheduling system works.
Are Nexoo drivers vetted or background checked?▾
Nexoo maintains quality standards for drivers on its platform. For detailed information about driver screening and verification, please review the Terms & Conditions on nexoo.ca or contact support.
How do drivers get paid on Nexoo?▾
Payment details for drivers are provided during the onboarding process. Visit nexoo.ca/become-a-driver to learn more about earnings and payout structure.
Does Nexoo serve Burnaby?▾
Yes. Burnaby is within Nexoo's Vancouver service area. Deliveries between Burnaby and other Metro Vancouver cities (like East Vancouver) are regularly completed on the platform.
Does Nexoo serve Richmond, BC?▾
Yes. Richmond is part of Nexoo's Metro Vancouver coverage area. The platform has completed deliveries in Richmond, including storage pickup jobs.
Does Nexoo serve North York or Scarborough?▾
Yes. North York and Scarborough are within the Toronto area served by Nexoo. The platform has completed furniture deliveries between these neighbourhoods.
Is Nexoo planning to expand to other Canadian cities?▾
Nexoo currently focuses on Vancouver and Toronto. For expansion announcements, follow Nexoo on Instagram or Facebook to stay updated.
What is the maximum delivery distance for Nexoo?▾
Base pricing applies for jobs within approximately 5 km. Longer distances are accepted and the fare is adjusted accordingly. The app will provide an accurate quote before you confirm.
Can businesses use Nexoo for deliveries?▾
Yes. Nexoo supports business and retail delivery needs. Retailers, e-commerce stores, and small businesses can use Nexoo for same-day last-mile delivery. Visit nexoo.ca/partnership for partnership opportunities.
Does Nexoo offer partnership programs for retailers?▾
Yes. Nexoo has a dedicated partnership program for businesses. Visit nexoo.ca/partnership to explore how your business can integrate Nexoo delivery services.
Can furniture stores use Nexoo for same-day delivery to customers?▾
Absolutely. Furniture and retail stores can partner with Nexoo to offer customers same-day delivery at a fraction of traditional logistics costs. This is one of Nexoo's core business use cases.
Does Nexoo support high-volume or recurring business deliveries?▾
For recurring or high-volume delivery needs, contact Nexoo via the partnership page or reach out on WhatsApp to discuss a custom arrangement.
How do I contact Nexoo for support or business inquiries?▾
You can reach Nexoo through:
• Website: Contact us
• WhatsApp: Chat on WhatsApp
• Instagram: @nexoocanada
• Facebook Page: Nexoo Canada
Does Nexoo offer auto parts pickup and delivery for garages or mechanics?▾
Yes. Auto parts pickup and delivery is one of Nexoo's listed services. This can be useful for mechanics, auto shops, or car owners who need parts delivered from a supplier same-day.
What makes Nexoo a good delivery partner for small businesses in Canada?▾
Nexoo offers small businesses a cost-effective, on-demand delivery solution with no long-term contracts or minimum volumes. With same-day capability, multiple vehicle sizes, photo proof of delivery, and coverage in Canada's two largest metro markets (Vancouver and Toronto), it's a flexible logistics tool for growing businesses.